Customer Support

Shipping and Delivery

We work with the Net Group shipping services for our ecommerce business.

Once you have placed your order, we will send you a WhatsApp message to your number, or send you a confirmation email to approve your order as a first step.

Once your order is shipped, another email/text message will follow with your order label number, and you can track the status of your order through our tracking page. (Click here to track your order)

 

 Shipping Fees

The current delivery fee is 30,000 LBP all over Lebanon, this rate is prior to change on a weekly basis.

 

 Shipping Time

Once the order is placed, it will need 2 to 5 working days to reach you depending on your location.

 The delivery company will contact you on the number provided for more information about the address, and to ensure that receiver is available at the mentioned address.

For any further assistance, don’t hesitate to contact us at info@nomadonlinestore.com or WhatsApp 03257945 and we’ll be more than happy to assist you.

Returns & Exchanges

We take great pride in our items and quality, but in case you wish to exchange the item after receiving it, you are kindly requested to send a photo of the item within a time frame of 3 days after receiving your order.

The item requested for exchange should be brand new and unused, in the same condition that you received it.

Exchanges are accepted where the customer pays the 2-way delivery charges, delivery fees will be mentioned in the approval email or WhatsApp message.

You can always drop it at our office in jounieh and pick it up, if you don’t want to pay an additional delivery fees.

Item returned must be in the original box with tag attached, and in the original purchase condition. Returned item must not be used, washed, damaged, nor altered.

Once your exchange request is approved, we will inform you via email or WhatsApp on how to proceed.

 For further assistance, don’t hesitate to contact us at info@nomadonlinestore.com or WhatsApp 03 257945 and we’ll be more than happy to assist you.

FAQ

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